INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I buy products from Sellers other than organicsecurity on the website?

organicsecurity sells products on the website, but it also allows third-party sellers to sell their products on the website. Buying from a Third Party Seller is easy:

organicsecurity will indicate on the relevant product pages when products are for sale by a Third Party Seller. Buying products from Third Party Sellers works exactly the same as buying Takealot products. You can simply add the products to your shopping cart and proceed through checkout using any of organicsecurity available payment methods.

Products sold by Third Party Sellers qualify for the same delivery options as products ordered from organicsecurity.

Customer Service and Returns will also be handled by Takealot as per our policies for at least 6 months after delivery – so no need to worry about conflicting return rules.

How do I register with organicsecurity?

To register as a user, click here or on Register at the top of the organicsecurity website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender, and at least one contact number.

How do I buy something from organicsecurity?

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Takealot website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Takealot Pickup Point

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment.

How do I pay using MasterPass?

MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.

Getting started
1. In order to pay using MasterPass you must have the MasterPass App on your smartphone. The MasterPass App can be found at:

  • Google Play
  • Apple App Store
  • Blackberry Store
  • Windows Store

2. Activate your phone

To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.

3. Setup your MasterPass account

Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.

4. Add your bank card to your MasterPass account

You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro, and Visa.

5. You are now ready to shop on the website with MasterPass by MasterCard

How do I pay using MasterPass?
When

your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.

If it’s your first time using MasterPass:

  • You will be asked to select your country of residence and language
  • Then you will be asked to select your wallet

MasterPass will present a code on the screen. Use the MasterPass App on your smartphone to scan the code and authorize your payment.

Once payment has been authorized you will be returned to takelot.com to receive your order confirmation...

MasterPass help
For MasterPass account help visit the MasterPass Support FAQs at http://www.mastercard.com/za/masterpass/help.html#

Can I cancel my order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

INFORMATION QUESTIONS

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